Refund policy

Returns and refunds

You may request a return within 30 days after delivery by emailing kchenssy@gmail.com with your order number and the reason for the return. Please contact us before sending anything back so we can provide return instructions and the correct return destination. Do not send returns to a supplier or to the address on a parcel without our instructions.

For change-of-mind returns, items must be unused, unwashed, complete with included accessories, and in their original packaging. The customer pays return shipping unless the product was defective, damaged, or different from what was ordered. Change-of-mind return postage is not reimbursed.

If an item arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible with your order number and a description. Photos help us resolve the issue. We will arrange an appropriate replacement or refund and cover any return shipping we require for a verified fault.

Once an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days; your payment provider may take additional time to post the funds.

For exchanges, contact us first. We may arrange a return and a new order. To request cancellation, contact us promptly; orders already in fulfillment may need to follow the return process.

This policy does not limit any rights that apply to you under applicable law.